Welcome to the Ombudsman Services for the Postal Sector
Are you facing an issue with a postal shipment or delivery in Belgium? Our mission is to help you find an amicable solution to any dispute with a postal operator or delivery service active on Belgian territory (non-exhaustive list: bpost, DHL, FedEx, DPD, GLS, Mondial Relay, PostNL, UPS, ...). We offer you an impartial and free of charge service to resolve your disputes.
Share your complaint with us and let us assist you.
Annual Report 2023
The annual report 2023 has been published
Check out our new annual report here, this time in a new digital format!
Frequently Asked Questions
Here you will find answers to the questions you are directing at the ombudsman services
FAQContact
A complaint filed with ombudsman poste needs to be filed in written form (webform, mail or postal letter). For further information, you may also reach us by phone.
ContactOur Annual Reports
Are you interested in learning about the results achieved by our organisation? You are invited to take a look at our annual reports.
Annual Reports