Privacy Statement

Background and Purposes of Use

ombudsman poste processes personal data in the context of his legal mission.

The ombudsman services uses these data when handling individual complaints. From these data, anonymous statistics are derived that serve as a basis to the annual report. The individual files are archived for three years once the file is closed.

We can process one or more of the following categories of personal data as mentioned in the Annex to Recommendation 06/2017 of the Commission for the protection of privacy:

  • personal identification data,
  • electronic identification data,
  • financial identification data,
  • personal specifics (= age, sex, date of birth, place of birth, civil state, nationality), 
  • national register number/social security identifier.

Your personal data have been gathered from the following sources: the person involved (= you), the company involved and the local administrations (for the verification of addresses).

Apart from certain personal data required by law, you are free to decide whether or not you provide us with some personal data. Please note however that if you decide not to provide us with certain information, we may not be able to fulfil the above-mentioned goals. 


Receivers of Your Personal Data

Disputes for which we ourselves are not competent or that are not admissible, are submitted to bodies that will handle the complaint further: the customer service of the organisation involved, another Ombudsman Office or a conciliation board.

ombudsman poste transmits your complaint to the postal operator involved. If the ombudsman services wishes to process personal data for other means than the legal mission, the Office shall ask for your written consent if needed.

Your Rights

You are entitled to consult your personal data as well as to demand a rectification, removal or restriction of the processing of your personal data. Furthermore you are entitled to object to the processing of your personal data as well as to demand the portability of your personal data.

If your personal data are processed on the basis of your approval, you have the right to withdraw that approval. That will not affect our processing of your personal data previous to the withdrawal of your approval however.

If you believe that your data protection rights have been violated, you have the right to file a complaint with the Belgian authority for the protection of data. 



Should you have any questions, concerns or complaints about this statement or should you wish to exercise the rights explained above, you can contact our Data Protection Officer in the following manners:

- by e-mail: and (Data Protection Team) 
- by telephone: +32 (0)2 226 89 50
- by mail: BIPT
                Data Protection Officer
                Ellipse Building - Building C
                35 Boulevard du Roi Albert II
                B-1030 Brussels 

You can reach ombudsman poste itself by means of the web form on our website, the e-mail address, the number 02 221 02 20 or by mail at the address Boulevard du Roi Albert II 8, PO box 4, 1000 Brussels. 

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