Accessibility Statement

ombudsman poste strives to make its website accessible to everyone, including people with disabilities.

We, therefore, try to comply as much as possible with the accessibility standards set by the Belgian Act of 19 July 2018 transposing European Directive (EU) 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies.

Drafting of the present accessibility statement

This accessibility statement was drafted on 30th May 2022 and last revised on 30th May 2022. It was drawn up by the ombudsman services in collaboration with the website developer Digicreate.

Compliance status

The website of ombudsman poste partially complies with WCAG 2.1 level AA as this website has not yet been the subject of a simplified or a thorough audit. These audits will take place very soon.

Non-accessible content and alternatives

We are making every effort to make our website and the documents we publish fully accessible. Our annual reports are available in PDF format on our website and are only partially accessible. Should you want to receive a more accessible version of these reports, please send your queries to We will see how we can be of assistance to you.

If you find other information (pdf, images ...) or web pages that are inaccessible during your visit to our website, please let us know by sending an e-mail to

Accessibility check

The accessibility of our website is regularly checked by means of the tool Accessibility Check that was developed by the FPS BOSA and by means of a self-assessment by the ombudsman services.

Feedback and contact details

We welcome your feedback on our efforts to make our website more accessible. Please send your comments and suggestions to