Cookie policy

Who is liable for this cookie policy? 

We, the Office of the Ombudsman for the Postal Sector, are liable for this cookie policy. We are a federal independent public service, located at Boulevard du Roi Albert II 8 bus 4 in 1000 Brussels.

What are cookies? 

Cookies are small data or text files that websites place on your local computer, tablet, smartphone or other mobile device. Such cookies can have different purposes: for example, you have essential (temporary) cookies, preference cookies (for example with language settings) and tracking cookies (cookies that follow and keep track of your behavior on the website, in order to offer you a more optimal user experience).

Belgian legislation contains some provisions regarding cookies and their use on websites. The Belgian implementation is derived from the European e-privacy directive, but cookie use and cookie legislation are regulated differently in each European country.

You can also find more information about keeping data in the privacy conditions.

Type of Cookies

Essential Cookies 

These cookies are required as a minimum for the website to work properly. You do not have to give permission for this.

Preference Cookies 

Preference cookies allow the site to remember information that influences the behavior and design of the website, such as your preferred language or the region where you live.

Tracking Cookies 

We consult the user statistics of our website via Google Analytics. For this, a number of cookies are loaded when you visit the site. Through these cookies we can track how many visitors consult our website and collect certain demographic data (e.g. country of origin). We keep track of your IP address. The data is also kept for a period of 50 months.

How do I see which cookies have been registered on my device and how do I remove/control these? 

We want to give you as much control as possible over the use of cookies through our site. That is why you can manage the use of cookies, both through our site and through your browser.  

Through the site 

When you first visit our site, you will be given the option to accept or reject specific types of cookies. In addition, you can adjust the cookie use per type of cookie at any time.

The above essential cookies cannot be modified. In the end, those cookies are necessary for the site to work. The data that we may collect via these cookies is always anonymous. In this way, identification will never be possible.

Through the browser 

In most popular browsers such as Chrome, Firefox, Internet Explorer, Edge and Safari you can determine in the settings which cookies you want to allow on your computer or device. In each browser, you can also choose to delete all cookies that are already on your computer. Please note that you must adjust these settings separately for each browser on each device you use. If you choose not to allow any type of cookies in your browser, including functional cookies, this may have a negative impact on the functioning of our website.

Cookies in use

The following cookies are used on this website:

Essential cookies

  • Cookie consent cookie
    Name: cc
    Purpose: This cookie keeps track of your personal specific cookie preferences.
    Expiration: 13 months

Analytical cookies

  • Analytical cookies Matomo

    • pk_id
      Used to store a few details about the user such as the unique visitor ID.
      Expires: 13 months

    • _pk_ref
      Used to store the attribution information, the referrer initially used to visit the website.
      Expires: 6 months