The ombudsman services deals with all individual disputes opposing a postal user (either a sender or a receiver) with a postal company or a delivery company active on Belgian soil. In each case we handle, our ultimate goal is to reach an amicable settlement between the postal user and the postal company.
From grandma's birthday card and grandpa's pension, to the package from the web shop.
30 years of ups and downs from the postal scene and the evolution of an ombudsman service.
Here you will find answers to the questions you are directing at the ombudsman servicesFAQ
A complaint filed with ombudsman poste needs to be filed in written form (webform, mail or postal letter). For further information, you may also reach us by phone.Contact
Are you interested in learning about the results achieved by our organisation? You are invited to take a look at our annual reports.Annual Reports